Refund policy

At The Organic Store, we want our customers to be completely satisfied with their purchase. If for any reason you are not satisfied, we offer a 30-day money-back guarantee.

Our no-questions-asked policy ensures that our buyers can shop with confidence, knowing that we stand behind our products.

 

 Refund Policy

  • Refund Timing: Refunds are processed once we receive and inspect the returned item. Typically, refunds are issued within 3–7 business days.

  • Refund Method: Refunds are sent to your original payment method (card, bank, or wallet).

  • Refund Amount: The refund will equal the purchase price of the product. Since we offer free delivery, no shipping charges are deducted.

  • Defective Items: For defective items, we prefer replacing them. If replacement is not possible, we refund the full purchase price.

  • Refund Notification: You will be notified via WhatsApp/Email once your refund is processed.

Return Policy

  • 30-Day Return Period: We accept returns on eligible products within 30 days of delivery. To qualify, items must be unused and in their original, sealed packaging.

  • Item Condition: Only unopened and undamaged products can be returned for non-defect reasons. The product seal must be intact.

  • Defective or Damaged Items: If a product arrives defective or damaged in transit, we will replace it free of charge. If a replacement is not possible, a full refund will be issued.

  • Shipping Costs: Return shipping is free for defective or incorrect items. For change-of-mind returns, customers bear the shipping cost.

  • How to Return:

    Please let us know your concerns: Call/ WhatsApp on 03111691390.

    • To start a return, you can contact us at 03111691390 Please note that returns will need to be sent to the following address: [The Organic Store, MC-33, Green Town, Karachi. Pakistan]
    • In case of return, the customer will bear the cost of sending the parcel.
    • You must provide the original purchase slip along with your returned product.
    • Full amount will be made to you as soon as the parcel is received.
    • Damaged product will be shipped completely Free of charge.

     

  • If you have any concerns about your purchase, please contact us and we will do our best to resolve the issue.

     

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will exchange or replace any damaged products at no additional cost to you.


The Organic Store